All originally packed items can be returned within 14 days unlimited and without stating reasons. Films and fabrics which a re cut to length, custom-made items and prints are excluded from exchange. For keeping the exchange date, the goods must be returned in due time.
Please fill out our return form. Simply download it, print it out and enclose it with the return (please state receipt no. and article no.).Download return policy
To process a return, you have two options:
1) Clear shipment yourself
You can clear the shipment yourself and send it to us.
Address for return consignments:
Decorado Display Ltd
Unit 2, Archway Business Centre,
19/23 Wedmore Street
London N19 4RZ
Phone: +20 3935 1025
2) Ask for return service
Or call our return service at +20 3935 1025 and we will send UPS to pick up the goods. For a return by UPS we charge 9.95 £ per package and 170.00 £ per pallet for shipments within Germany. All other countries are charged on a time and material basis. Please contact us, we will be pleased to give you information about the costs.
We cannot accept unfree shipment.
Please always include a copy of the delivery note and the completed return form in the package so that we can assign the return and correct the invoice promptly.
As soon as we have received the goods, you will receive an invoice correction by e-mail, which you can either offset against your next purchase or have us pay you out.